Shipping & Tracking – CatCurio Pet Store

Shipping & Tracking

Q: I have placed my order. What next?
A: Sit back and relax!

Once your order is confirmed, you will be notified for the following:

  1. Information Received: We have received your Shipping Details and Process of packaging has started at the warehouse close to you (Within 24 Hours)
  2. In Transit: Product Shipped from warehouse (Within 72-96 Hours)
  3. Out For Delivery: Product Shipped to Destination country
  4. Delivered: Product Delivered

Email us at sales@catcurio.com should you experience any anxiety or for moral support 😉

Q: What is the estimated delivery time?
A:  The estimated delivery time is calculated in business days which exclude Sundays and holidays. We ship out from multiple international warehouses.  It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

In rare cases, the actual delivery time may vary from the mentioned delivery time due to:

  1. Your Location
  2. Availability of the product with us / Current Stock
  3. Or some unforeseen circumstances such as bad weather, some natural disaster or political interludes

In such cases, we take the responsibility of keeping you informed about the expected delivery time or the unavailability of the product via Email.

Q: Does my estimated delivery time depend on my location?
A: Yes, it does! We do FREE shipping to 185 countries and are trying to expand to others.

United States:

Depending on the warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order.

Outside the United States:

Your parcel has to travel around the entire globe. We are trying to expand and open new warehouses.

Please refer to Estimated Delivery Time for 185 Countries

For European countries, we would like to state that we are GDPR compliant. 

We apologize for any inconveniences that may occur, such as remote location delivery, product out of stock, natural calamity or political interludes.

Should you have any questions regarding delivery to your location, kindly Email us at sales@catcurio.com and we will double check on shipping.

Q: What if you want faster delivery time?
A: We are also offering EMS – Express Mail Service and FedEx Shipping for countries in which they are available. However, these are only for some products and for special cases.

Should you wish to get your products within Two Business Weeks, please contact us before purchasing or immediately after purchase via sales@catcurio.com

We will then send you a separate PayPal Invoice to pay for EMS/ FedEx Service, stating charges depending on the location.

Please note that we will ship out your products only after you have paid for the additional service. Once the shipment is out, it will be difficult for us to change the Delivery Service.

Q: I was not available at the time of delivery to my doorstep. Can I get my product now?
A: Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.

 

For any further questions, visit our Contact Page and write us a message!

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